Frequently Asked Questions
Orders
How can I place an order?
Select the desired item, choose the size, and add it to your cart. The purchasing process is simple, secure, and fully guided. For any needs, our team is at your disposal.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of purchase by contacting us directly via email. After this period, production may have already started, and modifications will not be possible.
Will I receive an order confirmation?
Yes, you will receive a confirmation email as soon as your order is processed. Please check your spam folder if you do not receive it within a few minutes.
Shipping
Which countries do you ship to?
We ship throughout Europe and North America. For destinations not listed at checkout, please contact us; we will do our best to accommodate you.
What are the delivery times?
Shipments within Italy are delivered in 2–4 business days. For Europe, times vary between 4–7 business days. For North America, 7–12 business days are estimated. Times may vary during peak seasons.
How can I track my order?
Once your order has been shipped, you will receive an email with the tracking number and a link to follow the delivery in real-time.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of receiving the order, provided that the items are intact, unworn, and with their original tags. For hygiene reasons, swimwear is non-refundable if the protective seal has been removed.
How do I initiate a return?
Write to our customer service indicating your order number and the reason for the return. We will provide you with all necessary instructions within 48 business hours.
When will I receive my refund?
The refund will be processed within 5–10 business days of receipt and verification of the return, using the same payment method used for the purchase.
Sizes and Fit
How do I choose the right size?
Each product is accompanied by a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them with our chart. If in doubt between two sizes, we suggest opting for the larger size.
Are your garments suitable for all body types?
The Ana Lascarro collection is designed to flatter every silhouette. Our models are available in sizes from XS to XL. For special requirements or custom measurements, please contact us directly.
Garment Care
How should I wash my swimsuit?
We recommend hand washing in cold water with a mild detergent immediately after each use. Avoid machine washing, tumble drying, and prolonged sun exposure when the garment is wet, to preserve its colors and elasticity.
How do I store my Ana Lascarro garments?
Allow the swimsuit to dry in the shade, laid flat on a surface. Store it in a cool, dry place, away from direct heat sources. Careful care will ensure the longevity and beauty of your garment over time.
Our team is always at your disposal to offer personalized and discreet assistance. Do not hesitate to contact us: for us, every customer is unique, and your satisfaction is our absolute priority.